Welcome to MSS Mall.
MSS Mall is a marketplace by MSS where Buyers will be able to enjoy the rights and privileges described in these MSS Mall Terms of Services (“Terms”) when purchasing items on MSS Mall from any participating Sellers. If you are a Buyer, you will be deemed to have consented to these Terms when you make purchases on MSS Mall. Similarly, if you are a Seller, you will be deemed to have consented to these Terms by your continued participation in MSS Mall. These Terms supplement all other MSS Policies.
Please read these Terms carefully. These Terms govern your use and access of MSS Mall as a seller and is agreed between you (“Seller”, “you”, "your") and the MSS Mall marketplace entity (individually, together, and collectively referred to in these Terms as “MSS Mall”, “our”, “we”, “us”) based on the country in which you register and/or elect to use a Service on the date (“Effective Date”) you click the “I have read and understood” button or any other similar button to complete your online sign-up process to become a seller on the Platform.
BY REGISTERING FOR, USING AND CONTINUING THE USE OF THE SERVICES, YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS OF THIS AGREEMENT, AND ALL POLICIES ARE INCORPORATED BY REFERENCE.
MSS Mall reserve the right to revise, change, modify, alter or amend these Terms at any time without prior written notice. Please visit this page regularly to review for the latest and/or current terms. Your access or use of the features and services of MSS Mall will be deemed as an irrevocable acceptance of such revisions, changes, modifications, alterations or amendments.
Buyer may apply for a refund and/or return of a Product purchased on MSS Mall by completing the return/ refund slip attached to the parcel (the “Return Air Waybill”) and returning the Product to Seller at any time within fifteen (15) calendar days after the date that Product was first made available for Buyer to take delivery (the “Free Return Period”). Usually, that date would be the date Buyer received delivery of the Product; however, if Buyer did not receive the Product because of Buyer’s absence from the destination address or Buyer’s failure to input the proper destination address, that date would be the date on which delivery attempt was first made.
Please note that Buyer must ship the Product to a location designated by Seller within three (3) days after the return request is raised and no later than the last day of the Free Return Period. When returning the Product, Buyer must affix or otherwise include the Return Air Waybill. The Return Air Waybill will be contained in the Product package delivered to Buyer. The Return Air Waybill will also contain the return address to which the Product must be returned. All Products that are returned must be returned via Pos Laju or a courier designated by Seller by no later than the last day of the Free Return Period. Seller reserves the right to reject any application where the Return Air Waybill was completed after the Free Return Period or the Product was dispatched later than seven (7) days after the return request is raised (even if the Return Air Waybill was timely completed).
The approval of your request for refund and return will be made by Seller in its sole discretion after reviewing your completed Return Air Waybill and inspecting the condition of the Product that was returned. The Product that was returned to Seller must be, at a minimum, in the following conditions:
If any additional conditions apply to a certain Product, MSS Mall will inform you via the Site, SMS or email. The conditions for the Products subject to return are referred to as the “Return Conditions”.
In addition, please note that certain types of Products may be excluded from the Refunds and Return Policy described in these Terms, including:
If any Product is excluded from the Refunds and Return Policy described in these Terms, MSS Mall will make reasonable efforts to publish that information on the Site or otherwise inform the Buyers; however, please note that our policies may change without notice at any time and certain Products may be subject to exclusion after Buyer has purchased them. Any Product that is subject to exclusion from the Refunds and Return Policy described in these Terms is referred to as an “Excluded Item”.
MSS Mall reserves the right to (a) add to or otherwise amend the list of Excluded Items and/or the Return Conditions and (b) amend, terminate or suspend the Refunds and Return Policy described in these Terms (including the length of the Free Return Period), in each case, at any time at its sole discretion.
Seller may reject in its sole discretion any returned Product (and the related request for refund and return):
Please note that Seller’s determination will be based on the list of terms of conditions in effect at the time of such determination (including the list of Excluded Items, the Return Conditions and the Free Return Period), and therefore pursuant to Section 1.5 above, such list of Excluded Items, the Return Conditions and/or the length of Free Return Period may be different from those in effect at the time Buyer has completed the Return Air Waybill and/or returned the Product.
If Seller rejects a request for refund and return, Seller will organize the delivery of such Product to the relevant Buyer’s address to which the Product was originally delivered, and Seller shall be entitled to seek compensation from such Buyer for any costs incurred in delivering the Product back to such Buyer.
MSS Mall reserves the right to terminate a Buyer’s access to MSS Mall if it suspects any abuse of the Refunds and Return Policy described in these Terms, if MSS Mall deems appropriate, may also impose penalties (including recovery of any fees or charges incurred as a consequence of such abuse).
If you are a Seller, you should have received a separate written notification from MSS informing you of your selection to participate in MSS Mall. If you decide not to participate in MSS Mall at any time, please inform MSS in writing; otherwise, you will be deemed to have elected to continue your participation in MSS Mall and consented to the terms and conditions set out in these Terms.
Each Seller undertake, represent and warrant that the Product(s) it offers on MSS Mall and actually delivered to Buyer
Each Seller understands and agrees that it will be responsible for any non-conformity or defect in, or any public or private recall of, any of Items, and will hold MSS harmless from any losses relating to the foregoing.
All products listed by Sellers must be 100% authentic.
Counterfeit products are prohibited from being listed in MSS Mall. The term “counterfeit” encompasses a product that was made in exact imitation of an existing brand with the intention to deceive or defraud and may include, but is not limited to:
Original equipment manufacturer (“OEM”) brands are permitted as long as no official brand logo is displayed on any OEM product image and no official brand name is stated in any part of the product information.
If requested by MSS Mall, the Seller shall promptly provide documentation to MSS Mall that proves (to MSS’s reasonable satisfaction) the authenticity of the Product including, but not limited to, manufacturer sales invoices, authorized distribution agreements and/or certificates of authenticity (“Proof of Authenticity”).
If the Seller fails to provide Proof of Authenticity, the Seller shall:
In the event that MSS Mall determines, at its sole discretion, that Seller has violated Section 3, MSS Mall may take all appropriate measures, including but not limited to removing the counterfeit Product listing from the Site, prohibiting the publication of the same or similar goods and/or restricting, suspending or terminating the Seller's MSS Mall account and/or access to MSS Mall. Seller's obligations and liabilities under these Terms will not be affected by the restriction, suspension or termination of the Seller’s account.
MSS charges a fee for all successful transactions completed by Sellers on the Site (“MSS Mall Commission Fee”). The MSS Mall Commission Fee is borne by the Seller, and is calculated as one percent (1%) of the Gross Settlement Price, rounded up to the nearest cent. The Gross Settlement Price for a Product is the Buyer’s Purchase Monies for that item, plus any MSS rebate, voucher and/or coins applied to such item by the Buyer. For the avoidance of doubt, the categorization of a product shall be at MSS’s sole and absolute discretion. The MSS Mall Commission Fee is subject to SST (“MSS Mall Tax Amount”), and the Mall Seller is responsible for such MSS Mall Tax Amount.
Following the successful completion of a transaction, MSS shall deduct the MSS Mall Commission Fee and the MSS Mall Tax Amount from the Buyer’s Purchase Monies, and remit the balance to the Seller. MSS shall issue receipts or tax invoices for the MSS Mall Commission Fee and MSS Mall Tax Amount paid by Seller on request.